It has been a long journey since I retained your law firm in August 2007. My tenant is finally out of her office, thanks to the fine legal work your astute team provided me.
What has made this difficult experience bearable has been the superb work of your Associate, Carolyn, Z. Rualo.
I want to bring to your attention how helpful Ms. Rualo was to me on many levels. Since this case began, Carolyn kept me informed, on a timely basis, of everything that would be occurring with the case. Carolyn spoke with me in a manner which was both professional yet clear enough that a non-attorney such as myself could understand, enabling me to make much better informed decisions as the case progressed.
Carolyn understood when things became difficult and was able to speak with me in a fashion that reduced my anxiety without me feeling patronized by her language.
Throughout this entire ordeal, I felt supported by and included in the process by Ms. Rualo, whose legal acumen was clear, sharp, and given in a direct and open fashion.
I was fortunate to be represented by your firm in this matter and in particular feel very fortunate that Carolyn Rualo was my contact attorney who helped me handle this case.
I have no hesitation, as you know, referring future clients to you, based upon Ms. Rualo’s work with me throughout my case.